Refund policy

FeBloom | https://febloom.website

Last Updated: November 13, 2026

At FeBloom, customer satisfaction is important to us. We want every customer to shop with confidence, knowing that their purchases are supported by a clear, fair, and transparent return and refund policy.

We understand that sometimes a product may not meet your expectations. For this reason, we offer a 30-day free return policy for eligible purchases.

Please review the following information carefully before requesting a return, exchange, or refund.

1. 30-Day Free Return Policy

FeBloom offers free returns within 30 calendar days of the date your order is delivered.

If you are not completely satisfied with your purchase, you may request a return within this period.

To qualify for a return:

  • The return request must be submitted within 30 days of delivery.

  • The product must be returned with all essential parts and accessories originally included.

  • Customers should provide proof of purchase, such as an order number or order confirmation.

  • The product must be packaged securely to prevent damage during return transportation.

Products may be inspected after receipt to verify their condition.

Normal handling necessary to inspect a product will not automatically disqualify it from a return. Any applicable statutory consumer rights remain unaffected.

2. Free Return Shipping

We provide free return shipping worldwide for eligible returns initiated within the 30-day return period.

Customers are not required to pay return shipping fees when following the return instructions provided by our customer support team.

To arrange a return, please contact:

Email: support@febloom.website

Our support team will provide return instructions and, where applicable, a prepaid shipping label or an alternative prepaid return arrangement.

Please do not ship items to our business address without receiving return authorization and instructions.

3. How to Request a Return

To begin a return, please follow these steps:

Step 1: Contact Customer Support

Send an email to support@febloom.website with the subject line "Return Request – Order Number."

Please include:

  • Your full name.

  • Your order number.

  • The email address used for your purchase.

  • The item you wish to return.

  • A brief explanation of your return request.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide instructions for returning the item.

Step 3: Prepare Your Package

Securely package the product and include any accessories or components originally supplied.

Step 4: Ship Your Return

Follow the prepaid return instructions provided by our team.

Step 5: Return Inspection and Refund

Once your return is received and reviewed, we will notify you of the refund status.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Email support@febloom.website with:

  • Your order number.

  • A description of the issue.

  • Photographs of the product and packaging, if available.

We will review the situation and work toward an appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.

Customers will not be responsible for return shipping costs associated with incorrect, damaged, or defective items.

5. Refund Eligibility

Refunds are available for eligible returns submitted in accordance with this policy.

Refunds may also be issued when:

  • An order is canceled before shipment and cancellation is possible.

  • An item is unavailable and cannot be fulfilled.

  • An incorrect item is delivered.

  • A product arrives damaged or defective.

  • A refund is otherwise required by applicable consumer protection laws.

Where a return is required, we may wait until the item is received or proof of return shipment is provided, as permitted by applicable law.

6. Refund Processing

Once your return has been received and approved, we will initiate your refund to the original payment method whenever possible.

We aim to process approved refunds within 5–10 business days after approval, subject to applicable legal requirements.

The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, and original payment method.

FeBloom does not control external financial institution processing times.

7. Exchanges

If you would like a different item, please contact our customer support team.

Depending on product availability and the circumstances of your request, we may arrange an exchange or recommend returning the original item for a refund and placing a new order.

Eligible exchanges related to damaged, defective, or incorrectly supplied products will be handled without additional return shipping charges.

8. Order Cancellations

If you need to cancel an order, please contact support@febloom.website as soon as possible.

We will attempt to accommodate cancellation requests before an order enters the shipping process.

Once an order has shipped, cancellation may no longer be possible. However, you may request a return after delivery under our 30-day return policy.

9. Refunds for Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us.

We will review available tracking information and investigate the shipment.

If an order is confirmed lost or cannot be delivered, we will work with you to arrange an appropriate replacement or refund.

10. Consumer Rights

This policy does not limit, exclude, or replace any mandatory rights or remedies available to customers under applicable consumer protection laws.

Where local law provides greater protection than this policy, the applicable legal requirements will take precedence.

11. Contact Us

For questions about returns, refunds, exchanges, or cancellations, please contact:

FeBloom

Email: support@febloom.website

Phone: +1 (919) 288-2070

Website: https://febloom.website

Address: 1711 Coronado Ave, Apt 3, Long Beach, CA 90804, United States

Thank you for shopping with FeBloom. We appreciate your trust and are committed to providing a positive shopping experience.